Return Policy Page

Welcome to our Gorani products e-commerce website! We are dedicated to providing our customers with high-quality products and excellent customer service. We understand that sometimes you may need to return a product, so we have developed a comprehensive return policy to ensure your satisfaction.

Our Return Policy:

Returns are accepted within 14 days of the original purchase date.

Products must be in their original packaging and in the same condition as when they were received.

Products that have been opened or used are not eligible for return, unless they are defective.

Shipping costs for returns are the responsibility of the customer, unless the product is defective or the wrong item was shipped.

Refunds will be issued in the form of store credit or the original payment method, depending on your preference.

We reserve the right to refuse any returns that do not comply with our policy.

How to Initiate a Return:

If you would like to initiate a return, please contact our customer service team at 70431 63984. Please provide your order number and the reason for the return. Our team will review your request and provide you with instructions on how to proceed with the return.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer service team as soon as possible. We will arrange for a replacement or a refund, depending on your preference. Please provide your order number and a description of the issue.

Cancellation Policy:

If you would like to cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be canceled.

Thank you for choosing our Gorani products e-commerce website. We appreciate your business and are committed to providing you with the best possible service. If you have any questions or concerns, please do not hesitate to contact us.