Support Policy Page

Welcome to our Gorani products e-commerce website! We are dedicated to providing our customers with excellent customer service and support. We understand that sometimes you may have questions or concerns about your orders or products, and we are here to help.

Our Support Policy:

1. Our customer support team is available to assist you during our regular business hours, which are Mon-Fri - 10:00 am to 6:00 pm.
2. We strive to respond to all inquiries within 24 hours, although response times may vary depending on the complexity of the issue.
3. We are committed to resolving all issues and concerns in a professional and timely manner.
4. We may ask for additional information or documentation to help resolve an issue.

Contacting Support:

If you have any questions or concerns, please contact our customer support team at 70431 63984. You can also reach us through our website by clicking on the "Contact Us" link. Please provide your order number and a detailed description of your question or concern.

Order Issues:

If you have an issue with your order, please contact our customer support team as soon as possible. We will do our best to resolve the issue to your satisfaction. Possible issues may include but are not limited to: missing items, damaged items, or incorrect items.

Product Issues:

If you have an issue with a product, please contact our customer support team as soon as possible. We will work with you to resolve the issue, which may include offering a replacement or a refund. Please provide a detailed description of the issue and any supporting documentation, such as photos.

Feedback:

We welcome your feedback and suggestions for improving our website and customer support. Please feel free to share your thoughts with us by contacting our customer support team.

Thank you for choosing our Gorani products e-commerce website. We value your business and are committed to providing you with excellent customer service and support.